Explore the Zayford FAQ to learn what makes our Merino wool sweaters unique. From care tips and sizing guidance to shipping, returns, and our sustainability promise — find answers to your most common questions and discover the story behind every Zayford piece.
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- Zayford "Your Questions, Our Answers"
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At Zayford, we believe comfort goes beyond our sweaters — it’s in the way we care for you too. If you ever have a question or run into an issue, our team is just a click away. Chat with us live for instant support, or leave us a message and we’ll warmly get back to you within 20–36 hours.
Zayford "Your Questions, Our Answers"
A Zayford sweater is more than knitwear, it’s a meeting of nature’s finest fiber and human artistry. We use only the softest Merino wool, crafted by skilled hands into timeless designs that feel as good as they look.
Merino is nature’s luxury performance fiber, warm yet breathable, feather-light yet durable, soft enough to rest against bare skin. It adapts to you, keeping you comfortable through changing seasons
Yes. Merino fibers are far finer than traditional wool, creating an exceptionally smooth, itch-free feel. It’s a comfort you’ll notice the moment you put it on.
Treat it gently, and it will return the favor. Wash in cool water by hand or on a delicate cycle, dry it flat, and store it folded. Merino naturally resists odor and creasing, so it needs less washing than most garments.
Each piece is brought to life by expert knitters in China, using ethically sourced Merino wool. Every stitch carries our promise of craftsmanship, care, and quality.
We do. Zayford sweaters travel carefully from our hands to yours, wherever you may be.
Our size guide on each product page will help you choose. Prefer a relaxed drape? Go a size up. Love a closer fit? Choose your true size.
We want you to love your Zayford. If it’s not quite right, you can return or exchange it, provided it’s in its original condition with tags attached.
Yes. Merino is a renewable, biodegradable fiber, and our small-batch production minimizes waste. By designing sweaters to last for years, we honor both the planet and the people who make them.
Absolutely. Merino’s natural temperature regulation means you’ll stay warm in winter, cool in spring, and perfectly comfortable on breezy summer evenings.
Zayford is our way of slowing fashion down, creating pieces that carry stories, not just seasons. It’s the art of blending comfort, elegance, and longevity into something you’ll reach for again and again.
Like a warm embrace on a crisp morning. Like the quiet confidence that comes from knowing you’re wearing something made just for you.